Na Balam Hotel - Isla Mujeres

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Isla Mujeres
Na Balam Hotel
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Na Balam Hotel | Isla Mujeres | Mexico

Calle Zazil Ha No. 118 Playa Norte, 77400 Isla Mujeres, Mexico

➤ Na Balam Hotel | Quintana Roo

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Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.

Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage.

Zazil Ha restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

See photos for Na Balam Hotel

Review score

Based on 89 reviews

Facilities

8.2

Cleanliness

8.6

Comfort

8.7

Value for money

Location

9.3

Total

8.4

Free WiFi

7.7

Room choices in Na Balam Hotel

X 4 X 3

Standard Poolside with Two Double Beds

X 6 X 5

Poolside Suite

X 5 X 4

Two-Bedroom Suite

Na Balam Hotel Services

Internet	WiFi is available in public areas and is free of charge.
Bathroom	Toilet paper, Towels, Private bathroom, Toilet, Free toiletries, Shower
Bedroom	Linen, Wardrobe or closet
Outdoors	Outdoor furniture, Garden
Activities	Snorkelling Additional chargeOff-site, Diving Additional chargeOff-site, Fishing Off-site
Living Area	Seating Area
Media & Technology	Flat-screen TV, TV
Food & Drink	Fruits Additional charge, Wine/champagne Additional charge, Bar, Restaurant
Parking	Free public parking is possible at a location nearby (reservation is not needed)., Street parking, Accessible parking
Services	Shuttle service Additional charge, Daily housekeeping, Tour desk, Airport shuttle Additional charge
Safety & security	Fire extinguishers, CCTV outside property, Smoke alarms, Security alarm, Key access, 24-hour security, Safety deposit box
General	Air conditioning, Non-smoking throughout, Tile/marble floor, Private entrance, Fan, Family rooms, Non-smoking rooms
Outdoor swimming poolFree!	Opening times, Open all year, All ages welcome, Sun loungers or beach chairs
Wellness	Sun umbrellas, Sun loungers or beach chairs
Languages spoken	English, Spanish

Na Balam Hotel Terms and Conditions

Check-in	From 15:00 to 23:00
Check-out	From 07:00 to 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit	A damage deposit of US$50 is required on arrival. That's about € 45. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds	Child policiesChildren of any age are welcome.Children 18 years and above will be charged as adults at this property.To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.Cot and extra bed policiesCots and extra beds are not available at this property.
No age restriction	There is no age requirement for check-in
Pets	Pets are not allowed.
Groups	When booking more than 4 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel	Cash is not accepted

To consider

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A damage deposit of US$50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Other known names for Na Balam Hotel

Na Balam Beach Hotel Villas

Na Balam Beach Hotel & Villas

Frequently asked questions about Na Balam Hotel

How do I get the best price guarantee for Na Balam Hotel?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Na Balam Hotel. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Na Balam Hotel?

WiFi is available in public areas and is free of charge.

Is there free parking available at Na Balam Hotel?

Free public parking is possible at a location nearby (reservation is not needed)., Street parking, Accessible parking

What are the outdoor activities at Na Balam Hotel

Outdoor furniture, Garden

What languages are spoken at Na Balam Hotel?

English, Spanish

What services are offered at Na Balam Hotel?

Shuttle service Additional charge, Daily housekeeping, Tour desk, Airport shuttle Additional charge

What are the general services offered at Na Balam Hotel?

Air conditioning, Non-smoking throughout, Tile/marble floor, Private entrance, Fan, Family rooms, Non-smoking rooms

Are pets allowed at Na Balam Hotel?

Pets are not allowed.

What credit cards are accepted at Na Balam Hotel?

Cash is not accepted

What is the check-in time at Na Balam Hotel?

From 15:00 to 23:00

What is the check-out time at Na Balam Hotel?

From 07:00 to 12:00

100% real reviews of Na Balam Hotel

If you have any questions regarding the facilities or services provided at Na Balam Hotel, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

Netherlands

Steven

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Very Good

Good location close to the beach and center of Isla Mujeres. Nice breakfast on the beach at sister hotel.

United Kingdom

Lisa

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Wonderful

Location 10 out of 10

Bit dated

United States of America

Judith

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Wonderful

Everything !!!

United Kingdom

Bulvinder

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Wonderful Chilled Holiday surrounded with a lush green oasis

We had a lovely relaxing stay at Na Balam Hotel. The atmosphere was very chilled, staff was very helpful. The pools was we looked forward to each day. The breakfast was included and it was delicious with alot of variety.

We were not allowed to throw toilet paper in the toilet so it had to go into the bin. So not ideal due to potential of smell in the room.

United States of America

Iris

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

We had a fantastic stay at this hotel.

The room was large and very clean. I like the natural shampoo, conditioner, lotion, and bar soap. The comforter on the room was not to thick and not too thin. The hotel landscape was green, lush, and clean. The swimming pool was big and clean. There was a front desk clerk there from 7am to 10pm and they were very helpful. They did speak English as well as Spanish. This hotel is walking distance to the beautiful clean beach. The breakfast was good. The beach bed lounge area was good. This hotel made you feel like you were staying in a tropical paradise.

This is me being picky and not a deal breaker for us staying here again, but the hotel room was not energy efficient because the roof was made of palm tree leaves. The roof was beautiful to look at, but not functional in my opinion. Obviously, they are not going to replace the roof, so this is just an observation. There were not bugs inside, so that was not a problem. There was only one a/c unit and because the ceiling was not stucco, the one a/c unit struggled to cool off the room when the sun was out. Plus, they want you to turn off the a/c when you leave, so it took a while for the room to cool off. At night, the a/c did fine. Because the landscape is lush with plants, there are mosquitos. Take mosquito repellent like Off or Cutter with you. I did not take any, so we got bit up. They do sell some in the pharmacies, so there is an option to buy some. Also, when the housekeeper cleans the room, they leave the sliding door open, so mosquitos would get in.

United States of America

Stephanie

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Perfect location and setting!

The hotel grounds were lovely- the pool and hot tub were in a serene setting, quiet and peaceful. The location on Playa Norte was ideal- in our opinion, the best part of the beach. Na Balam is within easy walking distance to Hidalgo St. and many fabulous restaurants.

Everything was as expected. We were not looking for a luxury resort, but instead a clean, spacious, and peaceful place in a great location.

United States of America

Lourdes

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Our new favorite tropical getaway

Excellent customer service from the housekeeping to reception. Melissa at front desk is superb, very professional and helped us iron out a booking issue with her manager in the best way possible. Na Balam is definitely good value for money - it may not be the newest and have the most modern of amenities but it is in best location in Playa Norte steps away from the nicest beach on the island with a secluded tropical feel. Also close walking distance to restaurants in Hidalgo and street food. Property grounds is well maintained and is quite lush. Hot tub being not-super-hot is a non issue - we preferred it that way and was a good way to end a beach day. Staff at OceanVs restaurant where breakfast is offered was also warm and friendly - kudos to Nicholas and the rest of the morning crew. We stayed 6 nights and enjoyed the food and thought it was enough variety for our family of 5. Love the guaranteed reserved bed. Option for walk-in Yoga and massage within hotel complex is great. We will definitely stay here again - it was a good island vacation spot!

A few small additions would really give it a little extra charm. An electric kettle/ coffee maker (even in OceanVs has good coffee), a hammock (like in their sister hotel Casa Jaguar ), a jute rug on the tile floor etc, a retractable clothesline in the bath .. all minor but just a few suggestions!

Israel

Or

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Very Good

Great place Next to the best beach on Isla Mujeres Great breakfast Price also includes beach sofa Big and simple rooms

United States of America

Robert

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Great place, happy to have made this trip!

Great breakfast. Service was slow first morning but great ever one after. Everything went well.

Stairs to room were a bit steep...

United States of America

Lorri

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Very Good

Great location On the North Beach. I enjoyed the heavily landscaped "jungle" the hotel is tucked away in which made it very quiet considering the proximity of the road! A quick minute walk THROUGH Oceans Beach Club to the playa which went out very far at knee to waist high water, crystal clear blue! The " Breakfast Included" menu was limited to Na Balam guests but it was soooooo well prepared, that we never minded a bit! Actually some of the best "free" breakfasts I have had in Mexico. An added perc was the yoga classes that we thoroughly enjoyed. Would definitely recommend Na Balam.

Well, WE DID go on Easter/Spring Break and because the beach is shallow at the North End, It was VERY FAMILY FRIENDLY. ( lots of kids ) Also, I don't know if ALL of the rooms have the option of an "adjoining room" for families, but we stayed in #16 and could hear the neighbor's voices all too well. Not a deal breaker, just something to take note of.

United Kingdom

Ben

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good location and facilities. Family room spacious

Comfy beds and good AC. Lovely pool and having access to the beach club was a real bonus

Nothing

United States of America

Sudhir

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Loved the stay

Lovely relaxed environment with greenery and boutique setup

Austria

Miriam

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good value for money at playa Norte

The location was cool - it felt like a little jungle. There was always someone taking care of the facility. The beach towels and beach beds in perfect location were an amazing add on. The way to the beach was super quick. The cooperation with the neighboring hotel was great- you could enjoy a wonderful breakfast right at the beach terrace. Most restaurants, bars and attractions in walking distance.

The room Interieur was basic and the rooms were quite dark.

United States of America

Pixie

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good

Location. Very close to Playa Norte. Walking distance to shops and restaurants. The staff was great. They even helped us get a doctor when we needed one.

The beds are very hard and the lighting in the room is very dim. The hot tub isn't really hot

Ireland

Sarah

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

A nice nature filled boutique hotel, with plain rooms, close to the beach and amenities, however, pictures did not match

The location of the property is exceptional. It’s extremely close to the beach, shops, yoga classes and nightlife. Although, be aware if you read a description that says it’s on a beachfront, it’s not. You walk out of the hotel to get to the beach, but it’s less than a five minute walk. The breakfast included is delicious, they provide nice toiletries, it’s clean and the surrounding garden is gorgeous, but be prepared with bug spray.

The pictures advertised on Booking.com are drastically different to the room you receive, which was very disappointing. For example, the rooms are much darker in person, none of the terraces even nearly match the pictures and the furniture and room itself is noticeably tired and in need of refreshing. When I raised the disparity at reception they seemed surprised, which I felt was disingenuous. Honestly, the room was fine if that’s what you were expecting, but I felt hard done by for paying $180 during off season and not receiving anything close to what we anticipated. It’s false advertising. Also, there are no tea/coffee making facilities which you would expect for the high price you pay per night. The double beds are queen size, so quite small.

Mexico

Humberto

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good just bad beach managers

Excellent location , cleaners and receptionists were awesome they helped us with everything

One day there was rain , and they didn’t set all the beach mattresses out , so we had to go to the ones that were set, the waiter told us that it was ok and we can use them , an hour pass by and the guy with the radio came an told us we had to move because those beach mattresses were for the guests, we told him we were guests and then he proceeded to tell us they pay 600 dls to sit there so , we had to move anyway to the other mattresses (that weren’t set ) we just felt bad

Canada

Ben

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good

Awesome spot for breakfast in the morning included with your stay

Israel

Emanuel

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Great location, good value for money

Great location. Best iguana on island.

Pool can have more light.

Israel

Shahar

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

Good

Location is great and also the pool but the rooms are basic and need renovation.

Room is outdated and the shower is not working as expected

United States of America

Sarah

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Na Balam Hotel

High Expectations Met

It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.

The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.

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- Na Balam Hotel -

Disclaimer: This is not an official website. This site offers the property's information and telephone number, as well as online Booking service.

Na Balam Hotel ★★★★

FROM 158,00 (USD $)

Online booking

Book as you like

Na Balam Hotel | Isla Mujeres | Mexico

➤ Na Balam Hotel | Quintana Roo

See photos for Na Balam Hotel

Room choices in Na Balam Hotel

Na Balam Hotel Services

Na Balam Hotel Terms and Conditions

Other known names for Na Balam Hotel

Na Balam Beach Hotel Villas

Na Balam Beach Hotel & Villas

Frequently asked questions about Na Balam Hotel

How do I get the best price guarantee for Na Balam Hotel?

Is WiFi available at Na Balam Hotel?

Is there free parking available at Na Balam Hotel?

What are the outdoor activities at Na Balam Hotel

What languages are spoken at Na Balam Hotel?

What services are offered at Na Balam Hotel?

What are the general services offered at Na Balam Hotel?

Are pets allowed at Na Balam Hotel?

What credit cards are accepted at Na Balam Hotel?

What is the check-in time at Na Balam Hotel?

What is the check-out time at Na Balam Hotel?

100% real reviews of Na Balam Hotel

Steven

Lisa

Judith

Bulvinder

Iris

Stephanie

Lourdes

Or

Robert

Lorri

Ben

Sudhir

Miriam

Pixie

Sarah

Humberto

Ben

Emanuel

Shahar

Sarah

How can we help you?

- Na Balam Hotel -